Divider Arrow FAQS

  1. My heater shut off and will not start, but the flames are working just fine?

  2. My remote control does not work?

  3. I have scratched the finish of my mantle, what can I do to fix this?

  4. What is the Scent Center (TM) that I read about in my owners manual?

  5. What does adjustable louver mean, and why is it important?

  6. I can not adjust the brightness control on my fireplace using the remote control?

  7. The glass door on my fireplace is dirty. Can it be cleaned?

  8. How do I clean the flame screen?

  9. How do I adjust the heat setting on my fireplace?

  10. My fireplace seems to be operating but there is no flame on my screen or I have some flame but it seems very dim?

  11. It seems I may be missing a piece or component for my fireplace or stove?

  12. I am having trouble assembling my new mantel or stove?

  13. I hear a scratching noise from inside my firebox?

Divider Arrow ANSWERS

It seems I may be missing a piece or component for my fireplace or stove?

Please review the component list in your owner’s manual. Every effort is made to ensure you product reaches you in perfect working order. In the unlikely event that you are missing a component, simply contact us at 1-877-744-3649 or service@phoenixinno.com. Or customer service team will be happy to assist you.