Divider Arrow FAQS

  1. My heater shut off and will not start, but the flames are working just fine?

  2. My remote control does not work?

  3. I have scratched the finish of my mantle, what can I do to fix this?

  4. What is the Scent Center (TM) that I read about in my owners manual?

  5. What does adjustable louver mean, and why is it important?

  6. I can not adjust the brightness control on my fireplace using the remote control?

  7. The glass door on my fireplace is dirty. Can it be cleaned?

  8. How do I clean the flame screen?

  9. How do I adjust the heat setting on my fireplace?

  10. My fireplace seems to be operating but there is no flame on my screen or I have some flame but it seems very dim?

  11. It seems I may be missing a piece or component for my fireplace or stove?

  12. I am having trouble assembling my new mantel or stove?

  13. I hear a scratching noise from inside my firebox?

Divider Arrow ANSWERS

What is the Scent Center (TM) that I read about in my owners manual?

Certain models of firebox inserts come with a feature called the “Scent Center ™” which allows you to add commonly available air freshener cartridges to your firebox. The heat and air flow created with the heater/fan are activated work together to add a subtle aroma to the air being circulated in your room.