Divider Arrow FAQS

  1. My heater shut off and will not start, but the flames are working just fine?

  2. My remote control does not work?

  3. I have scratched the finish of my mantle, what can I do to fix this?

  4. What is the Scent Center (TM) that I read about in my owners manual?

  5. What does adjustable louver mean, and why is it important?

  6. I can not adjust the brightness control on my fireplace using the remote control?

  7. The glass door on my fireplace is dirty. Can it be cleaned?

  8. How do I clean the flame screen?

  9. How do I adjust the heat setting on my fireplace?

  10. My fireplace seems to be operating but there is no flame on my screen or I have some flame but it seems very dim?

  11. It seems I may be missing a piece or component for my fireplace or stove?

  12. I am having trouble assembling my new mantel or stove?

  13. I hear a scratching noise from inside my firebox?

Divider Arrow ANSWERS

How do I clean the flame screen?

The flame screen does not have contact with outside elements and as such requires no cleaning. However, should the screen become dusty simply wipe the screen with a standard feather type duster. Never use a cleaning agent to clean the screen as they contain chemicals that can damage the flame screen.