Divider Arrow FAQS

  1. How do I clean the various parts of my grill?

  2. What is the proper cooking time for meats prepared on the grill?

  3. What is the difference between "direct" cooking and "indirect" cooking, and when should each technique be used?

  4. How do I use the rotisserie on my grill?

  5. When I turn on my grill, I smell gas. What should I do?

  6. I tried to use my grill, but when I turned on the control knobs, there was a fire behind the control panel of the grill. What should I do?

  7. My rotisserie burner will not light. What should I do?

  8. My burners will not light. What should I do?

  9. I get a lot of flare ups when using my grill, how can I prevent this?

  10. The burner(s) in my grill give(s) a yellow flame, I thought it was supposed to be blue?

  11. I have viewed your products online – how can I buy them?

Divider Arrow ANSWERS

How do I clean the various parts of my grill?

Always consult your owner's manual for specific cleaning instructions for your grill. Below are some general guidelines, but may not be applicable to all makes and models of grills.

Cooking Grids:

  1. Clean before/after each use with a stiff wire brush
  2. It is not necessary to fully clean the cooking grids after each use, but a mild soap and water solution can be used as necessary. Always rinse cooking grids thoroughly after cleaning.
  3. Do not use commercial grade oven cleaners to clean cooking grids.

Heat Plates:

  1. Remove cooking grids and scrape any built up residue from heat plates with the back of a long handled grill brush.
  2. It is not necessary to fully clean the heat plates after each use, but a mild soap and water solution can be used as necessary. Always rinse heat plates thoroughly after cleaning.
  3. Do not use commercial grade oven cleaners to clean heat plates.

Grease Cup/Grease Tray:

  1. The grease cup/grease tray is located below the bottom bucket of the appliance and will catch any grease drippings/food residue that is not burnt off during cooking.
  2. Wait until the grease/residue in the grease cup/tray is cooled and empty into garbage.
  3. The grease cup/grease tray should be emptied regularly to prevent possible flare ups or spillage.

Bottom Bucket:

  1. When the appliance is cooled, scrape sides and bottom of bucket to remove any built up residue and vacuum annually or sooner if needed.

Exterior Surfaces:

  1. Stainless Steel: Clean with specialized stainless steel cleaning product annually or sooner if needed.
  2. Steel: Clean with mild soap and water annually or sooner if needed.
  3. Cast Aluminum: Clean with mild soap and water annually or sooner if needed.
  4. Plastic: Clean with mild soap and water annually or sooner if needed.